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ISO 20000 IT Service Management Systems
ISO 20000 {ITSM) is the international standard for quality management specifically focused around IT service management. ISO 20000:2011 (the latest version of ISO 20000) provides a set of standardised requirements for an IT Service Management System (SMS). Given how vital IT is to organisations, it is essential that both your internal and external IT services are aligned with the needs of your businesses and customers.
An increasing number of organisations are implementing an IT Service Management System (ITSMS), based around ISO 20000 as a solution to this business requirement. By certifying to the IT standard, companies are able to independently demonstrate to their customers that they are meeting (and sometimes exceeding) industry best practices.
Certification to ISO 20000 IT service management ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads to on-going continuous improvement.
What Is ISO 20000?
ISO 20000 is the international best practice standard for IT Service Management. ISO 20000-1:2011, the current version of the standard, provides a set of standardised requirements for an IT service management system, known as an ITSMS.
Benefits of ISO 20000
By achieving certification to ISO 20000 IT Services Certification your organisation will be able to reap numerous benefits such as -
Reduction in incidents and improved incident management
Improving corporate image and credibility
Adoption of an integrated process to the delivery of IT services
Reduction in response times and interruptions to IT service
Improved management of cost leads to financial savings
A culture of continuous improvement
Greater understanding of roles and business objectives
Ensuring legislative awareness and compliance
Protecting the company, assets, shareholders and directors
Increased customer satisfaction from internal and/or external customers
Provides you with a competitive advantage
Enhanced customer satisfaction that improves client retention
Consistency in the delivery of your service or product
ISO 20000 Certification process
Certification to ISO 20000 is a two stage process.
ISO 20000 Stage 1 (Pre-assessment)
ISO 20000 Stage 2 (Certification)
ISO 22000 Stage 1 is completed on site to determine if your system has met the minimum requirements of the standard and is capable of being audited.
ISO 22000 Stage 2 (once stage one is completed and you have made any necessary changes) is an audit of the effectiveness of the system. Both stages must be completed to become certified.
An ISO 20000 certificate lasts for 3 years and a company needs to undergo surveillance visit audits annually to maintain their ITSM 20000 certification.
After each stage, the Lead Auditor will prepare and deliver a comprehensive written audit report detailing the findings of the assessment. On successful completion of stages one and two, the auditor will recommend to our CAAC Certification Manager with the detailed report. The Certification Manager will review your file to ensure that the recommendation has been made in an impartial, fair and competent manner, and then the company will be informed of its status.
Once your organisation passes both stages, you will be officially certified to ISO 20000.
Contact us
For more information about this service and CAAC certified Inspection body & Consultants, contact us directly by email [email protected]
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